Ronald Davenport, Lifecycle Strategy & Technical Systems Skip to content
Ronald Davenport

Houston, TX · open to select opportunities

Lifecycle strategy, wired into the system.

I'm Ronald Davenport. I bridge strategy and technical implementation: customer state, segmentation, journeys, reporting, APIs, and the SQL underneath it. I plan the system, write the logic, and build the pieces that make it run.

Revenue influenced
$1M+
Years in lifecycle
4+
Platforms in production
7
Salesforce Marketing Cloud HubSpot Customer.io SQL

01 / My story

I came into lifecycle from code, then found the strategy side.

I wanted to be a developer first. I went through Digital Crafts in 2021, learned JavaScript, React, Node, SQL, HTML, and CSS, and thought that was the path. Lifecycle came in sideways after I got fired from H-E-B and put my last $500 into an email development course.

  1. 2021 to 2022 · Where it started

    Code was the plan.

    I went through Digital Crafts because I wanted a dev career. The useful part was the way it trained me to think through inputs, logic, state, and what breaks when the system gets messy.

    After H-E-B, I spent my last $500 on an email development course. I built a small portfolio from that work, put it on my resume, and landed at Ramsey Solutions.

  2. 2022 · Ramsey Solutions

    Lifecycle started making sense.

    I went to Ramsey thinking it could help me move toward development. The email team changed that. I started seeing CRM work like a product system: who the person is, what they already did, what they need next, and what data the tool needs to know.

    I built templates, wrote sequences, managed Klaviyo lists over 200K, and added SMS into automations that had only used one channel. Webinar attendance went up 20%.

  3. 2023 to 2025 · Building the stack

    The work moved past campaigns.

    At PPA Tour, the email program was basically one or two sends a month. I built the Customer.io side around tournaments, location, registration status, timing, and attribution so the emails matched the player instead of the full list.

    At Zendrop, the same pattern showed up at a bigger scale. Onboarding, product events, webinar follow-up, retention, promotions, reporting, and the ActiveCampaign to HubSpot migration all had to work together. Annual lifecycle revenue went from about $150K to more than $700K.

  4. 2025 to now · What I actually build

    Lifecycle first. Builder underneath.

    At Scratch Financial, I worked across SFMC, HubSpot, AMPscript, SQL, journey exit logic, reporting, and borrower and clinic lifecycle paths. The work kept asking for the same thing: someone who could understand the strategy and build the system around it.

    That is the part I used to underclaim. The value is the bridge: strategy, lifecycle logic, and technical implementation in the same person. I can map the customer journey, decide what should happen next, then build the dashboards, API workflows, QA systems, AI copilots, and backend glue that make it real.

What I own
Strategy, lifecycle architecture, automation, reporting, technical QA
How I work
I map the system, write the logic, and wire it up
What I measure
Activation, retention, revenue, and customer movement

02 / Capabilities

What I build and improve.

CRM & automation

Customer journeys, event-triggered messaging, data integrations, and lifecycle operations that hold up as the account grows.

  • Journey architecture
  • Email and SMS automation
  • Platform migrations
  • Deliverability and data hygiene

HubSpot · SFMC · Customer.io · Klaviyo

Retention strategy

Segmentation and lifecycle plans built from cohort behavior, so the program targets the moments that actually change the curve.

  • Cohort and retention analysis
  • Onboarding and activation arcs
  • Win-back and churn-risk programs
  • Subscription and repeat-purchase growth

Segmentation · LTV · Lifecycle mapping

Data & experimentation

SQL segmentation, reporting pipelines, and a test cadence that ties every send back to conversion and revenue.

  • SQL segments and audience builds
  • Reporting automation
  • A/B and holdout testing
  • Attribution and channel reporting

SQL · Snowflake · dbt · Sigma

Marketing engineering & AI

Internal tooling that removes the manual steps: API scripts, QA copilots, and AI workflows built for a marketing team, not a dev backlog.

  • Marketing API automation
  • AMPscript and dynamic content
  • AI-assisted QA and routing
  • Internal tool development

AMPscript · APIs · Claude Code · Codex

03 / Client Programs

Three client programs, start to finish.

Featured case study Zendrop · Subscription

A campaign channel rebuilt into a $700K+ lifecycle system

Zendrop had email, promotions, and webinars. What it did not have was a lifecycle system. I rebuilt onboarding, education, webinars, promotions, retention, segmentation, and reporting, then led the HubSpot migration after the program proved revenue.

Run-rate
$150K to $700K
Subscription YoY
+367%
Projected LTV impact
$1M+
  • HubSpot
  • Lifecycle rebuild
  • Subscription
  • Journey architecture

View case study

app.hubspot.com / workflows
customer.io / campaigns

PPA Tour · Events

A dormant channel turned into a monthly revenue line

I built the Customer.io program alone. Event triggers, geo-segmentation, and send-time tuning replaced a monthly batch send.

  • $60K to $100K modeled monthly revenue
  • 1 to 2 sends a month became an always-on program
  • Regional segmentation by geo radius
  • Customer.io
  • Automation
  • Events

Open case study

04 / Systems Library

Lifecycle architecture case studies.

Flagship breakdowns of how the programs were designed: activation models, feedback loops, routing logic, migrations, revenue attribution, owned media, and sales handoff.

Voice of customer

Scratch owned NPS infrastructure replacing Delighted

Borrower, practice, and Checkout feedback moved into owned survey logic, response records, suppression, routing, and reporting.

Survey systems
3

Read breakdown

Regulated AI

Modular email assembly for regulated lifecycle messaging

Approved content atoms, approved layouts, borrower traits, selection logic, review controls, version history, and auditability.

Read breakdown

Sales intelligence

AI sales intelligence for reps, prospects, and territory planning

A human-in-the-loop platform for reply classification, CRM context, retrieval, scoring, outbound drafting, approval, and field-visit intelligence.

Reps
77
Prospects
23K+

Read breakdown

Promotional revenue

Zendrop promotion system across email, SMS, in-app, and landing pages

A repeatable campaign operating model covered eligibility, offers, suppression, channel timing, and attributed revenue reporting.

Black Friday
$50K to $200K
Attributed rev
$150K to $700K

Read breakdown

B2B demo lifecycle

Scratch demo booking and attendance system

HubSpot workflows managed demo booking state, reminders, sales visibility, attendance paths, and follow-up logic.

Read breakdown

Checkout recovery

Med School HQ abandoned Kajabi checkout recovery

Kajabi checkout behavior triggered product-specific ActiveCampaign recovery, tracked with UTMs and Google Analytics.

Read breakdown

Migration infrastructure

Zendrop deliverability during ActiveCampaign to HubSpot

Sending domains, DNS authentication, warm-up, suppression logic, and duplicate-send prevention protected revenue-critical journeys.

Read breakdown

Geo targeting

160-mile tournament promotion system

Tournament location and subscriber location created regional audiences for nearby players and fans instead of national broadcasts.

Read breakdown

Owned media

Tips of the Week became a media channel

A weekly instructional video newsletter turned Pickleball.com attention into a repeatable owned media asset.

Weekly clicks
~16,000

Read breakdown

Interest nurture

Med School HQ nurture without lead magnets

Email clicks and page views became ActiveCampaign interest profiles for application, essay, interview, and education journeys.

Read breakdown

PQL routing

Shopify revenue signals into sales routing

A product-qualified lead system used connected-store behavior and Shopify revenue context to route high-value merchants to the right sales rep.

Read breakdown

Activation modeling

Behavior-based onboarding around retention indicators

Store connection, product import, and Academy became activation milestones instead of optimizing only for trial starts.

Activation
11% to 33%
Trial paid
19% to 28%

Read breakdown

Evergreen lifecycle

State-aware evergreen nurture

A single adaptive nurture system used dynamic CTA blocks to reinforce incomplete milestones after onboarding.

Read breakdown

Affiliate recovery

Recovering abandoned affiliate trial signups

The signup flow captured intent before payment friction, preserved affiliate attribution, and recovered abandoned trial interest.

Recovered trials
80 to 100 / mo

Read breakdown

Q4 education

Research-led education before Black Friday

Typeform research became a multi-phase education campaign that prepared users before the Black Friday offer.

Engaged users
~5,000

Read breakdown

Webinar lifecycle

Webinar funnel from registration to revenue

Registration, reminders, SMS, attendance paths, replay, offer sequence, urgency, purchase conversion, and exit logic.

Registrations
800 to 3,000 / wk

Read breakdown

05 / Build Notes

Implementation notes and shipped tools.

The Systems Library above is for the larger architecture case studies. These are smaller build notes: reporting apps, send-time logic, Liquid personalization, HubSpot custom code, and other implementation work.

View architecture case studies

Featured write-up Reporting infrastructure · 16 min

Building a scalable reporting pipeline in Salesforce Marketing Cloud

I split the SQL pipeline into a master reporting grain, summary datasets for dashboards, and a reporting app on top. SFMC REST API, Next.js, Supabase caching, and a significance module made A/B results easier to trust.

  • SQL
  • SFMC
  • Next.js
  • Supabase

Read the write-up

Dynamic content12 min

Rendering the correct financing offer with AMPscript

A customer could qualify for three offers at once. Personalization became row-level selection, not a merge tag.

  • SFMC
  • AMPscript

Read the write-up

Journey orchestration11 min

Custom journey exit logic when the signal lives elsewhere

Journey Builder could not watch the conversion table, so a 15-minute SQL job turned the event into contact state.

  • SFMC
  • SQL

Read the write-up

Personalization11 min

Location-aware email with Liquid and Collections

Collections plus Liquid replaced what would have become dozens of regional campaign branches.

  • Customer.io
  • Liquid

Read the write-up

CRM automation13 min

Intelligent referral matching with HubSpot custom code

Messy clinic names needed confidence scoring: search, score, classify, then route.

  • HubSpot
  • Custom code

Read the write-up

06 / Testimonials

What the teams said.

“Ron is the strongest email strategist I’ve worked with. He rebuilt our email automation system from scratch, including copy, segmentation, flows, and testing, and helped drive a 57% YOY increase in email conversions along with a 20% lift in monthly revenue. He’s a pleasure to work with, responsive, strategic, and constantly brings fresh ideas to the table. He’s a real partner who consistently goes above and beyond.”
Rafa ArevaloOutcome proof
“We had our Klaviyo account disabled the week before one of our largest promos of the year. Our email list generated over 80% of our revenue so this was a massive hit to our business. I have very little experience on the technical side of email marketing and was referred to Ron by a mutual friend. He was able to take over the entire process for us and begin the warm up process in Omnisend within 24 hours of the Klaviyo account being banned. Results have been strong since then. Deliverability has improved, open rates are matching what we saw in Klaviyo, and revenue has been trending upwards! Super grateful for Ron’s level of expertise and willingness to get in the weeds and actually implement the solution.”
SethDeliverability recovery
“If you’re looking for a guy to just send emails, Ron isn’t your man. He’s going to know the systems behind your emails, the people receiving them, and how to get them to WANT your emails. He’ll help you scale your revenue.”
ColinLifecycle positioning
“Ronald Davenport you are probably one of the best team members I have worked with. You have a ton of talent and drive that most people your age only hear about. I love your grit in your story.”
Chris CampbellSenior Vice President of Ramsey Impact Markets, Ramsey Solutions
“Ronald Davenport loved working with you and having you on our team! Your ceiling is so high you can’t even see it!”
Brian WilliamsVP of Digital Products for Relationships

07 / Publications

Features and mentions.

Links open in the publication's own site.

08 / Contact

Building a lifecycle program, product, or team? Let's talk.

Open to lifecycle roles and selective consulting, audits, migrations, and program builds. Send the context and I'll tell you honestly whether I'm the right fit.

Based in
Houston, TX
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© 2026 Ronald Davenport

Lifecycle growth · CRM · Retention systems